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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

URL Incompatibility with CrawlProtect


Just new with OsTicket and noticed that if the support messages are composed of URL's they are generated as a textlink with a modified URL format which triggers a security script called CrawlProtect installed in my server.

For example, wrote in a support message, "" but when generated by OsTicket its a textlink forwarded to "" So if a customer clicks this link he will be blocked by CrawlProtect (Please click to see blockage).

Is there a way to change this setting somewhere in OsTicket so it wont alter the URL format?


  • There is no way to alter this behavior at this time using the ui.
    You may want to contact your crawlprotect admin and see if they can change the crawlprotect rules to not block your /osticket
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