osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
URL Incompatibility with CrawlProtect
Just new with OsTicket and noticed that if the support messages are composed of URL's they are generated as a textlink with a modified URL format which triggers a security script called CrawlProtect installed in my server.
Is there a way to change this setting somewhere in OsTicket so it wont alter the URL format?