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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

User Information(Customers)

edited April 2014 in General Discussions
Where do I locate my customers that I enter in for each new ticket so I can work with it?


  • You can't at this time.
    The only way to interact with them is to use the open ticket user look up box.
    The ui to manage users is coming out in 1.8.2.
  • Thanks for the update any idea when 1.8.2 will be out?
  • They don't generally quote dates on releases.  I wouldn't be surprised if we see a RC (Release Candidate aka Beta) in the next week or so though.  It's currently in DPR (Developer Preview Release aka Alpha)
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