Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[Resolved] Variables names - New SCP Ticket

edited April 2014 in General Discussions
Hello, could someone help me with that.
I am looking for the variable name of the two below fields, "Issue details" and "Response".
The second one is easy to have: %{response}
I was thinking that the first one "Issue Details" was %{message} but it is not exactly that. %{message} include the content of "Issue details" and also "Response". Which variable could I use to have only the content of "Issue details"?

image

Comments

  • Hello,

    I obtained the answer in another topic.

    Jaehdawg wrote:
    add %{ticket.thread.original} to this list which is super useful.

    Thanks to him.

    @jaehdawg

    image
This discussion has been closed.