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[Resolved] Variables names - New SCP Ticket

edited April 2014 in General Discussions
Hello, could someone help me with that.
I am looking for the variable name of the two below fields, "Issue details" and "Response".
The second one is easy to have: %{response}
I was thinking that the first one "Issue Details" was %{message} but it is not exactly that. %{message} include the content of "Issue details" and also "Response". Which variable could I use to have only the content of "Issue details"?



  • Hello,

    I obtained the answer in another topic.

    Jaehdawg wrote:
    add %{ticket.thread.original} to this list which is super useful.

    Thanks to him.


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