osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Creating tickets via email
Hello, the ticketing system I use at work has a feature I find very useful.
I can generate a ticket by sending an email to the ticketing system directly. example, any email sent to email@example.com automatically generates a ticket with the subject of the email as the ticket subject of the ticket and the email body as the first worknote entry of the ticket.