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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Creating tickets via email

Hello, the ticketing system I use at work has a feature I find very useful. 
I can generate a ticket by sending an email to the ticketing system directly. example, any email sent to servicecompany@company.com automatically generates a ticket with the subject of the email as the ticket subject of the ticket and the email body as the first worknote entry of the ticket.

Can OSTicket do this?

Comments

  • Peter's answer is of course correct. :)
  • You need to setup osticket cron. This works great.
  • Hi kevlab,

    For do that, you can do like me with step by step below:
    Go to Admin Pannel ->Setting --> Email-> Incoming Emails: 
    - Check on check box: Enable POP/IMAP polling and Poll on auto-cron
    Go to Emails -> Emails-> click on email you want to configure (like servicecompany@company.com) 
    And fill your mail server information like my attachment. and click save change after finish.

    You will see notice: Email updated successfully    that mean is OK.
    ****I have problem when configure email, my problem is hosting is not allow port of imcoming and outgoing email***

    For Outgoing Emails: Default email only applies to outgoing emails without SMTP setting.

    Default Outgoing Email: Choose email you want to default to send (like servicecompany@company.com )

    BR,

    Cao Thanh Tam from Vietnam


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