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Re-Open Ticket at Future Date Mod Idea
I think it would be awesome to have a mod that would allow a tech to close a ticket, with a field for a date that the ticket should be automatically re-opened.
Here's where we would use this, although there are probably a lot of uses:
A user requests event set up help for an event in three months. Rather than leave the ticket open for three months (messes with stats, clutters ticket views), the tech could close the ticket, fill in a "re-open date". On that date, the ticket would magically re-appear in the user's queue.
Thanks for any ideas you may have!