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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Staff veiw all tickets

At the moment, if a member of the 'staff' group logs in, the only tickets they can see are the unassigned or tickets assigned to them. Is there a way to let them veiw all tickets regardless if they are assigned to someone else or not?



  • There's a setting for that in the Admin panel.

    Assigned Tickets: Show assigned tickets on open queue.
  • Thanks again!
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