HiI have a version 1.6 of OsTicket running which I have tried to upgrade. I've uploaded the files to my webserver and then logged in. The upgrade wizard comes up which I have followed through. However it tells me it has encountered and error and aborts.The system is still online but still says there is an upgrade pending when I log in. When I check the system logs I get the two error messages:DB Error #1146 Table 'osticket.ost_form_entry' doesn't exist ---- Backtrace ----
#0 C:\Program Files
(x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\mysqli.php(285):
osTicket->logDBError('DB Error #1146', '[SELECT `ost_fo...') #1 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(873): db_prepare('SELECT `ost_for...') #2 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(933): MysqlExecutor->_prepare() #3 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(373): MysqlExecutor->getArray()
#4 C:\Program Files
(x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(413):
ModelInstanceIterator->fillTo(0) #5 C:\Program Files
(x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(322):
ModelInstanceIterator->offsetGet(0) #6 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(136): QuerySet->offsetGet(0) #7 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.company.php(27): VerySimpleModel:(Array) #8 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.company.php(64): Company->getForm() #9 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\staff\footer.inc.php(3): Company->__toString() #10 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\upgrade.php(88): require('C:\Program File...') #11 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\staff.inc.php(118): require('C:\Program File...') #12 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\admin.inc.php(16): require('C:\Program File...') #13 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\upgrade.php(16): require_once('C:\Program File...') #14 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\staff.inc.php(118): require('C:\Program File...') #15 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\autocron.php(18): require('C:\Program File...') #16 {main}
and DB Error #1146 Table 'osticket.ost_form_entry' doesn't exist ---- Backtrace ----
#0 C:\Program Files
(x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\mysqli.php(285):
osTicket->logDBError('DB Error #1146', '[SELECT `ost_fo...') #1 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(873): db_prepare('SELECT `ost_for...') #2 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(933): MysqlExecutor->_prepare() #3 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(373): MysqlExecutor->getArray()
#4 C:\Program Files
(x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(413):
ModelInstanceIterator->fillTo(0) #5 C:\Program Files
(x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(322):
ModelInstanceIterator->offsetGet(0) #6 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.orm.php(136): QuerySet->offsetGet(0) #7 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.company.php(27): VerySimpleModel:(Array) #8 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\class.company.php(64): Company->getForm() #9 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\include\staff\footer.inc.php(3): Company->__toString() #10 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\upgrade.php(88): require('C:\Program File...') #11 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\staff.inc.php(118): require('C:\Program File...') #12 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\admin.inc.php(16): require('C:\Program File...') #13 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\upgrade.php(16): require_once('C:\Program File...') #14 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\staff.inc.php(118): require('C:\Program File...') #15 C:\Program Files (x86)\sugarcrm-6.4.3\apache2\htdocs\osticket\scp\autocron.php(18): require('C:\Program File...') #16 {main}
From what I can tell it looks like a field and a table out of the database. Any help would be very much appreciated.Andy