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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Changing Ticket Source drop down box.

Is there a way to add an additional open to the Ticket Source Drop Down.   It currently only has phone, email, other.


  • There is no way to do this via the ui.

    Last I checked the source field in the database was:

    So you would need to alter the database to add an additional value, and then update the disply logic in the files that have anything to do with the field:

    /include/staff/ circa line 104-106
    /include/staff/ circa line 65-70

    There may be more but I didn't search exhaustively.  Remember that this would be considered a mod, and upgrading would lose you your edits.
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