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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
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Changing Ticket Source drop down box.
Is there a way to add an additional open to the Ticket Source Drop Down. It currently only has phone, email, other.
There is no way to do this via the ui.
Last I checked the source field in the database was:
So you would need to alter the database to add an additional value, and then update the disply logic in the files that have anything to do with the field:
/include/staff/ticket-open.inc.php circa line 104-106
/include/staff/ticket-edit.inc.php circa line 65-70
There may be more but I didn't search exhaustively. Remember that this would be considered a mod, and upgrading would lose you your edits.
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