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Modifying Stock/Built-in Forms
Hey All, I am very new here & to osTicket, please be gentle. :)
I have recently been experimenting with a new instance of OSTicket v.1.8.1 and I'm stumped as to how one can modify the built-in/stock forms per: http://osticket.com/blog/93
By default, all help-topics use the built-in/stock forms, with:
"Your Information" (Email Address, Full Name, Phone Number) and
"Ticket Information" (Issue Summary, Issue Details).
I have created a new Helptopic & added a custom form to it, however the custom form will only reside in the middle of the two stock forms (Your Info. & Ticket Info.).
I'm left with a couple questions that I cannot find the answer to, hopefully someone can help:
1) Is there a way to remove/hide these stock forms when using custom forms (perhaps I'm misunderstanding something fundamental here).
2)How can we modify these stock forms as per the blog? Existing fields do not allow for modification as far as I can tell; I'd like to at least divide the 'Full Name' area for easier searching/notation. I see that I can add to them, but I can't change the variable names, so splitting the name up would becoming confusing.
Your help is highly appreciated, thank you!