osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
New Ticket -> Search User -> Show ticket history for selected User
I would like to share what I'm working on and it's still Work In Progress.
I searched/googled before I started to work on this for version 1.8.1.x and could not find a hit if it was already done. If so please show me :)
The goal is to show the support/staff a small ticket history window ( last 5 or last 10 ) after the support/staff selected a User.
It gives a view of the support/staff if an issue that being introduced was just recently created either if its open or closed.
From the ticket history window, you can view it by selecting the ticket#. (Opens it to a new window)
Still on WIP because I want to do more within this Window. I'm thinking having an option to Relate a previous ticket to a new ticket once you hit continue.
I will update soon after I clean it up.