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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Newbie needs help

Hey guys im new to osTicket.  Loving the staff and admin areas as well as the client side. 

My question, I just set up my a test dummy account.  Everything seems to work fine except when the test dummy tries to reply to the osticket email.  The reply never seems to make it back into osticket.  

When I add a reply as admin in osticket the test dummy receives it just fine.  I'm looking through your forums to see if I can find the answer, just thought I would start here too.



osTicket Version
v1.8.1.2
Server SoftwareApache
PHP Version5.4.27
MySQL Version5.5.37




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