osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Notice to new ticket owner
Sometimes staff forwards support emails to the system to create new tickets and then logs in to SCP and changes the ticket owner from themselves to the client. In such a case, no "Notice" is sent to the new owner.
Is there a way to trigger the "New Ticket Notice" (Notice sent to user, if enabled, on new ticket created by staff on their behalf (e.g phone calls)) being sent to new owner on the "Change of Owner" event?