without issue. Excellent product so far and a far cry from 1.6 which is where we were previously at.
I have found one glitch and maybe I am doing something wrong or misunderstanding how this works but here goes.
I setup multiple help topics and one several key topics I added some new ticket options. I changed the priority on used the auto-assign to fields as well but when I tested those help topics the ticket was assigned based on the ticket filter rules and did not use the settings I specified for that topic.
For example, I submitted a ticket and it changed the priority to the default and did not assign to the team I specified in the help topic.
TIA for any help on this!