Hey, I just put in my mod for adding Dept to the ticket view on another response. It's not colored, but could be a start. See: http://forum.osticket.com/d/discussion//customise-the-open-tickets-view#latestAgain, I took clues from another post that I forget and someone else deserves some credit. My edits are for 1.8.1.2 but likely are compatible.