Hi all,I'm brand new here, so no shouting! :-) If anyone is interested, I have just started the journey by installing v1.10 on a Pi Zero, then transferred to an ancient Pi Model B, running SSL and VNC. Performance seems fine until now.I love this package, and I've just installed on a Raspberry Pi, which works really well. Could I ask for a couple of pointers related to this thread?1) For a small team application (4-persons supporting c.30 franchise holders, no public access), what things should I configure in/out to simplify life? 2) I'm considering using osticket as a simple workflow tool (Attach Order, Send, Receive Order, Ship Order) Would Tasks be more appropriate than Tickets for this piece of the operation?3) Can I configure to not require the "Lookup/Create User" step, as we would normally have Agents raising tickets for themselves only ? Once again, I love this product!Tony