osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Considering osTicket for internal use only.
We're considering using an application like osTicket for tracking tickets generated internally by agents. There would be no public access to the system.
For whoever uses osTicket that way, how is it working for you? Are there any osTicket characteristics that make it good (or bad) for internal use only?