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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Disable Mail Fetch Failure Alert

I am new to osTickets so please forgive me.

The ticketing system keeps trying to connect to an email address which is hosted on a server that is down. And until we can get to that server, it is constantly sending alerts every 10 minutes because it can't connect to that email. Is there a way to do disable it? Or get around it somehow?

Within the admin panel, in the Alerts & Notices section the system errors check box is disabled.

We are using version 1.6.


  • Admin panel -> Emails -> your email address -> scroll down to "Mail Account" set Status disable.
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