osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Disable Mail Fetch Failure Alert
I am new to osTickets so please forgive me.
The ticketing system keeps trying to connect to an email address which is hosted on a server that is down. And until we can get to that server, it is constantly sending alerts every 10 minutes because it can't connect to that email. Is there a way to do disable it? Or get around it somehow?
Within the admin panel, in the Alerts & Notices section the system errors check box is disabled.
We are using version 1.6.