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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Additional Email Notification

Good Afternoon,

I have a help topic of that I wish to work slightly differently from the norm.
When a ticket is opened usually the customer gets an email with a link as does the department that the ticket is for.

I want to have a third email that sends to a static address each time a ticket is logged under this topic, is this possible? If so, how?

Thanks,

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