osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hi, what is the most straightforward way to force users to set a help topic?
It can be in the first save or ticket close, i don't mind, but the ticked must have a help topic when it is closed.
The problem is that the tickets are open by email and the osticket user ( tech support ) need to set a help topic for statistics, but they don't do it if its not mandatory on the system.
Many thanks in advance.