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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Closed Tickets not Showing

Hello
I also find out that after upgrade to 1.8.1.2, the
"Closed Tickets" tab now ALWAYS shows Zero (0) for all staff, no matter how many tickets they closed.
Before the upgrade Staff where able to see Closed Tickets, how can we fix that ?

Thank you

Comments

  • This is not a bug. Starting with 1.8.1.2 we addressed an issue where the system leaked access of closed tickets.

    Access based on assignments is revoked at the closing of a ticket. For continued access, make sure the staff in question are assigned to a group with access to ticket's departments.

    Thanks,
  • Hi Peter
    And thank you for you reply
     you said "make sure the staff in question are assigned to a group with access to ticket's departments."

    Can you please be more specific ? Staffs really wan to see closed tickets

  • All tickets are generally assigned a department.
    (you have a default department at Admin panel -> Settings -> System -> Default Department)

    if that is set to foo.
    Then a staff needs to be in the foo department to see the ticket.
  • Thank you Ntozier

    It is working now, had to do with Groups

    Thx All
  • Very welcome.  I'm going to close this thread and mark it as resolved.  Please start a new thread if you have another question. :)
This discussion has been closed.