osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
New Ticket Alert not working to Department Members - is ok to Admin - . V 1.9rc1
I previously opened a ticket ( http://osticket.com/forum/discussion/comment/80728
) but wanted to open a fresh ticket as my use of "Team" vs "Dept" was not correct.
In 126.96.36.199 I had an issue where all settings were correct - but Department Members did not receive notification of new ticket. The following did work:
- Notification of New Ticket to Admin ( so my workaround was to create a group email for admin and sent to Members this way )
- Notification of assignment ( manual ) ticket.
- Messages from Users
So Email is working fine.
This morning I upgraded to 1.9RC1 and tested 1 ticket - And Email was sent to Admin *and* the Department Members....
Any subsequent ticket will only send to Admin and not to Department Members.
I am very confused. The only thing i changed after upgrade ( which went perfectly ) was Admin email from Group email back to Administrator Email.
I then retested and only Admin email gets notified... ( I tested 4 tickets but no joy ) - I have reverted Admin email back to "group email".
Any ideas appreciated...