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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Deleting internal notes

edited May 2014 in General Discussions
Hello all,
Other than going into the DB, is there a way to delete internal notes within a ticket?
We have run into several times where a support member accidentally pasted info into the internal notes section and saved.

We are using v1.8.1.2.

If no option is available it would be a nice feature request for an admin to be able to delete internal notes.



  • There is no way to do that via the ui.
    There is no way planned to do so at this time.
    [Most] Internal notes like ticket updates are not malleable on purpose.
    You can edit User internal notes.
  • Thanks for the reply. You may go ahead and close this discussion.
This discussion has been closed.