osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
An issue with making an inital post to a ticket
Version v1.6 (there is no option for 1.6)
I will be upgrading soon but an issue with my current live 1.6 system has happened recently. We employ a third-party to manage our first line support and sometimes an initial post is being made to a ticket but the "isanswered"and "lastupdated" fields are not being updated. This means that the ticket is shown as unanswered. Is there anyway that a ticket can be updated without logging onto the osticket interface. The third-party do not have access to the underlying database.