Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Help Topic per department

Dear friends,

I installed OsTicket 1.8 and works fine. My main doubt is how can we work with two different department and the "Help topic" appears only per department.

In other words, If I have "Soporte Department" and "Aula Department", I would like that user of the first department only can see "Help Topic" of this category, and the same with the other.

Can you help me, please? 

Thanks in advance, and sorry for my bad english.

Kind regards


  • Help topics are generally used the other way around... to filter tickets TO the appropriate department.There is no way in the ui to do it in reverse as tickets do not have departments until they are created.
Sign In or Register to comment.