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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Reply with History

When a reply goes from the system it's only the reply.
Can you have the original message sent as well?
or the last comment?
or all comments history and original.

I have looked in templates but can't find anything to complete the task.

Many Thanks
Kyle Wadman
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Comments

  • This has been covered on the forums before, I'd recommend that you try search.  You can also try using
    %{ticket.thread.original}
    in your template
  • What bout the history of comments?
  • I'm not sure if there is a way to do entire thread history.
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