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How to allow just extension in phone feild when creating new ticket

edited May 2014 in General Discussions
I have users that want to just put in their 4 digit extension in the phone field but it throws an error.  Is there something that I can change so they can put whatever they want in that field and it isnt checked for proper phone number formatting?  Thanks


  • There is currently no way to do this via the UI. You would have to modify the source.
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