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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

change Company Name variable "name" to another variable.

is there a way to the company name variable to like 'coname' or anything? 

as i found out that after client issue ticket the signature in the auto reply will display as

Your <client name> Team,


  • I have no idea what your asking...

    Company name variable is

    Staff name variable is

  • i'm sorry for the lack of screenshot.

    kindly refer with the attached picture. as the client name is displayed is the autoreply new ticket signature.

    version 1.8.2
  • Dear ntozier,

    thank you for your help..upgraded to version 1.9.

    the issue solved.
  • It looks to me like your email template was wrong. /shrug.  But if you are all set, you are all set. :)
This discussion has been closed.