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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Remove response from email

When an admin responds to a ticket, the response is also sent in the email. Is there a way to remove to the response to force the user to login to view ticket online?


  • Simply remove %{response} variable in Admin Panel > Emails > Templates > Response/Reply template.
  • Excellent, thanks!
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