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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Edit help ticket names and remove phone field?

Hi everyone,

I want to edit help ticket names. I don't need to add a new one, just need to edit those that already exist (general inquery, feedback, etc) and put my names instead of these. I just cannot find a file where this is located, can you help me? Also I want to completely remove phone field so when people open a new ticket they dont even see an option to enter phone. Just tell me where those files are located and I think i can manage it.

Thanks a lot in advance


  • You mean Help Topics?

    Admin panel -> Manage -> Help Topics
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