Hi OsTicket community.We are using OS ticket 1.8x, and we need sometimes have to open tickets to external partners. We generally send an email to raised tickets to our 3PPs.Is there a way to use osticket in order to open tickets to 3PPs, without creating an endless auto-response loop with osTicket and the 3PP ticketing tool?Thanks for your help.PS: Excuse my english... i'm a french speaking person...