Hi all :)Does anyone know if it is possible to automatically assign to the staff member creating it?Currently if a staff member creates a ticket, then the system does not allocate it to anyone until a reply is added - can I change this in the settings somewhere?Help appreciated :)
While creating the ticket there is "Assinged to" field in ticket information. Person should put himself/herself as a value to it. Another option is that the person creating the ticket would claim the ticket after creating it
Thanks korhojuh but I think my users are forgetting to enter that field - that's why the request was for automatic allocation...
Users shouldn't be assigning tickets, staff (aka managers) should.You can set the default department , but you cannot assign a ticket to an individual staff automatically. You can manually do it though.
Fair enough - I'll take it as a 'feature' ;)Thanks for the answer...
Very welcome. Should I close this thread, or would you like it left open for now?
Feel free to close it - I guess it's a personal preference thing...Thanks