Hi,
Can someone help me with my new installation of osTicket 1.9 v?Here are my issues:1. when the agent/staff reply to the ticket of the user via email, the user will not receive the reply (vice versa, even the staff/agent will reply to the ticket via email), I'm confused because the replied email is actually posted in web portal of my osticket. I believed this reply email should be "New Activity Notice" template to user side.Is it possible to notify all the staffs as well when i reply to ticket? via web or email?When the user created the ticket via email, then agent/staff receive the ticket via email but seems like it is not in good format.. seems like paragraph issue. example: when the user send ticket like below:hi,i have problemthanks,Then from the agent/staff side they will receive like this:hi, i have problem thanks,Hopefully someone can help me with these things..Thanks in adavance.Ghelo