no to LDAP, and no again, when they goto (after logged in) http://ticket.thegeek.mobi/open.php they can see the create a new ticket page. the issue is when they click submit after filling out the new ticket information, it takes them to a blank page still at the same url. on the ticket side of things, the user in question is part of an organization. so when this user creates a new ticket no description comes through to the ticket, i don't get assigned to the ticket, and neither does any of the primary users that are suppose to be collaborators. essentially the only thing that happens is a new ticket is created, with the user that did it, and the title of the ticket.