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[resolved] Google group yahoo emails change


We use google groups as our main email. Because google groups doesn't pipe we forward emails to other email account.  Everything was fine. But recently yahoo changed DMARC.  So now google sends all yahoo email address to a google group email and changes reply to email as main sender's email. 

Is there any possibility to add some checking if user is the same as google groups email change to reply to email. otherwise wedont see original senders email.


Aki Sharipov


  • You can use ticket filters to accomplish exactly what you need.
  • Thanks. It worked perfect

    In case anyone is interested here are steps taken to fix DMARC issue.

    Go to Admin Panel -> Manage -> Ticket Filters
    Addded new filter by clicking "Add New Filter"
    Filter Name: Yahoo
    Target Channel: Emails
    Filter Rules: Rules are applied based on the criteria:
       From drop down selected User/Email Address - Equal - "Youremail"
    Checked "Reply-To Email: Use Reply-To Email (if available)"

    this changes your email to replyto email.
  • Thank you for posting your resolution here.  I'm going to mark this thread as resolved, and close it.  Please feel free to start a new thread if you have another question, comment, etc.
This discussion has been closed.