osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
in osTicket 1.8 I made a search with some options. I searched for all tickets in the support department, which are open and assigned to me.
I saved the link from the search result in my bookmarks and had access to this custom search every time.
This workflow didn't work in osTicket 1.9
So, how can I display all my tickets, that are open, assigned to me and are in the department support.
And I wouldn't do a manual custom search every time...
I think, I can't use the tab "my tickets", because the dept. billing is included.
I use this workflow, because I move tickets to the billing dept, when the ticket is done and the customer had to pay my time. I don't write the invoice just in time, but at the end of a month.