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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Which phone number in customer portal?

Which phone number should be displayed in the customer portal (ticket list, next to department)? I filled in phone numbers in several places but this field is always empty.


  • Have you populated the clients phone number?  Because I see phone numbers as a client when I log into view my tickets.  It looks like this:

  • edited May 2014
    Yes, there's a client phone number in the ticket, but it's not shown in the ticket list in the customer portal.
  • Here you can see the ticket with the phone number.
  • Ohhhhh  I see what you mean.  I presume that is a place holder for adding phone numbers to departments later.
  • Thank you very much. That would be great!
  • I asked the devs just to make sure that I'm right, but I haven't gotten a response for it yet. :)
  • Thank you.
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