I did not install any language (I dont even know what you mean).As far as I know, shared Godaddy (Windows hosting)'s access was very limited.All I did was:- Download the osTicket, unzip and upload it to a folder named: support on my hosting- In the /setup (/setup/index.php) it said IMAP is not supported (it's ok I dont need it anyway), continue.- I went through the installation w/o any problem, rename the ost-sampleconfig.php to ost-config..., delete the setup folder after finished. Only thing I could not do was change the permission of the ost-config..php to remove "write" permission, because goddady windows hosting not allow me to do it (only allow to change folder's permission, not file's)- So far all other function worked, only open.php file gave me that problem (as I mentioned earlier if you fulfill all required fields and hit submit (or create ticket) it still go through (ticket was created, email's alerts was sent) but it will not display the thank you page.