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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Valid key required when create ticket using tickets.xml

when execute that code on my ipage server i got following error

HTTP/1.1 401 Authorization Required Date: Fri, 30 May 2014 08:16:10 GMT Content-Type: text/html; charset=UTF-8 Content-Length: 22 Connection: keep-alive Keep-Alive: timeout=30 Server: Apache/2 X-Powered-By: PHP/5.3.13 Set-Cookie: OSTSESSID=bf7992db493e0a37f4d17877fa9be95f; expires=Sat, 31-May-2014 08:16:10 GMT; path=/support/upload/; Expires: Thu, 19 Nov 1981 08:52:00 GMT Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Pragma: no-cache Valid API key required

Array ( [0] => HTTP/1.1 401 Authorization Required [1] => 401 ) 1


  • It doesn't appear to like your API key.  I'd recommend checking that first.
  • I found solution when i was creating ticket at that time i put wrong ip. Ip of server its working
  • +1
    Thank you for posting what your solution was!  I'm going to mark this thread as resolved and close it. Please feel free to start a new thread if you have another comment, question, etc.

This discussion has been closed.