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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] "CHANGE USER" button not working

osTicket 1.9.1
latest XAMPP

When I went to existing ticket and try to change user (client) by pressing


Nothing happened.

I see that it was trying to open



I tried to search this forum for "change user" but nothing relevant came up.


  • PHP errors from logs?
    Are you using any sort of noscript or blocking software in your browser?
    Have you tried using a different web browser?

    I ask because this works fine for me on 1.9.0 on my test box, which I'll admit is obv not 1.9.1 but I haven't had a chance to install it yet.
  • Must be something blocking it on one PC, I tried it at home on the same browser and it works.

    Sorry - False Alarm
  • No worries. :)  I'm going to mark this resolved and close it.  Please feel free to start another thread if you have another problem/question/comment/etc.
This discussion has been closed.