Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Filter - Stop processing not working

When I create a filter for something, and check the box to  Stop processing further on match! the system still processes other filters.

Example:

Filter 1 is setup to look at the Topic ID (which I have confirmed matches in the database for the help topic) then assign the ticket to team A
Filter 2 is setup to look at the Location (custom field in ticket) and assign the ticket to team B

Filter 1 is setup with the Stop processing further on match!

When I submit a ticket, and select the help topic with the ID from filter 1 and the location from Filter 2, the ticket is assigned to team B.

I want the system to process Filter 1, detect that the Topic ID matches, then STOP processing the other filters (which have a higher execution order). Therefore leaving the ticket assigned to Team A.

Comments

Sign In or Register to comment.