Merge/Combine Tickets

sbroman

Sometimes my users will open a ticket via email and then the recipients will start replying before the ticket is generated. The replies keep creating more tickets.

Is there a way to combine all of those tickets into one ticket so that the discussion can be unified? Then mark the other tickets as duplicates or just remove them altogether?

Thank you,

Ryan

ntozier

There is no way to do this (beyond cut and paste) using the UI currently.

sbroman

Thank you for your reply.

Ryan

ntozier

Very welcome.  Sorry that it wasn't what you were hoping for,.

sbroman

This product is amazing and free, I am not complaining!

Chefkeks

This product is amazing and free, I am not complaining!

*Thumbs Up* for this comment!

Most people first are complaining about such things and want them to be instantly implemented instead of trying to assist the developers with bug reports, pull requests or at least some feature suggestions so that osTicket can get even better.

SantoshB

This product is amazing and free, I am not complaining!

Couldn't agree more on this.

We have been using OTRS however, I am scrapping OTRS now.

osTicket is amazing and I am sure it will improve much further as time time passes by.

ntozier

Thanks guys, we appreciate comments like this. :)