osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
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Sometimes my users will open a ticket via email and then the recipients will start replying before the ticket is generated. The replies keep creating more tickets.
Is there a way to combine all of those tickets into one ticket so that the discussion can be unified? Then mark the other tickets as duplicates or just remove them altogether?
Thank you,
Ryan
Comments
Most people first are complaining about such things and want them to be instantly implemented instead of trying to assist the developers with bug reports, pull requests or at least some feature suggestions so that osTicket can get even better.