osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Users can't log in after upgrade
I recently upgraded, and users are now unable to log in. They get:
You've reached maximum failed login attempts allowed.
Just for grins, I created a brand new user. I got the same message on the FIRST login attempt, although the email said it was the sixth (the previous 5 were from the other user).
The osTicket installation details are below.
Thanks in advance.
|osTicket Version||v1.9.1 (0e29c8d)|
|Server Software||Apache/2.2.15 (CentOS)|
|gdlib||Used for image manipulation and PDF printing|
|imap||Used for email fetching|
|xml-dom||Used for HTML email processing|
|json||Improves performance creating and processing JSON|
|gettext||Improves performance for non US-English configurations|
|mbstring||Highly recommended for non western european language content|