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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Users can't log in after upgrade

I recently upgraded, and users are now unable to log in. They get:
You've reached maximum failed login attempts allowed.

Just for grins, I created a brand new user. I got the same message on the FIRST login attempt, although the email said it was the sixth (the previous 5 were from the other user).

The osTicket installation details are below.

Thanks in advance.

Server Information
osTicket Versionv1.9.1 (0e29c8d)
Server SoftwareApache/2.2.15 (CentOS)
PHP Version5.3.3
MySQL Version5.1.73
PHP Extensions
gdlibUsed for image manipulation and PDF printing
imapUsed for email fetching
xml-domUsed for HTML email processing
jsonImproves performance creating and processing JSON
gettextImproves performance for non US-English configurations
mbstringHighly recommended for non western european language content


  • Never mind. I don't know what was wrong, but after a number of password resets we got it to work. Maybe user error, I don't know.

This discussion has been closed.