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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] 1.9.1 configuration attachments folder

Hello everybody,
im install osticket on my serwer, and configure ticket via e-mail address. Now i want configure folder on my server, where will be saved e-mail attachments.
Unfortunetlly, on the internet i found just tutorial with Admin Panel->Settings->Attachments, but on 1.9.1 I dont see this place.
Are You have same problem? Maybe i can configure it in some config files on serwer?
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Comments

  • edited June 2014
    You might want to use osTicket Plugin " Storage :: Attachments on the Filesystem "


    Install and enable the plugin and provide a Storage path.

    Once that is configured, go to Admin Panel -> Settings -> tickets -> Store Attachments: select the Filesystem from drop down menu.

    In my case, I have created a directory 'attachments' under /var/www/support/

    Make sure  /var/www/support/attachments directory is writable by apache user

    See the attached snips (1,2 and 3)

    plugin.JPG
    649 x 103 - 21K
    Attachment2.jpg
    666 x 245 - 34K
    Attachment3.jpg
    633 x 365 - 67K
  • Hi,
    thank You for quick answer - im install plugin and configure it. When new ticket arrived in attachments folder i see new folder e.g:
    Q -wxr-xr-t
    does it correct? [Q is a name of folder]

    I expect regular files, not folder with sticky bit.

  • edited June 2014
    im install plugin and configure it. When new ticket arrived in attachments folder i see new folder e.g: Q -wxr-xr-t does it correct? [Q is a name of folder]  

    Yes, In attachments directory folders get created. In my case, I see directories named
    G, h and j.

    I expect regular files, not folder with sticky bit.

    Perhaps, that's how it is designed.
  • Thanks You for help me with this issue, wverythink looks like working proper!
  • @OryginalDekeR,

    You are welcome :) 
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