osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Send a single reply mail to all (author + Cc:), instead of sending one mail to each person alone
it would be great to have the feature to send a reply mail for a ticket, and this reply should be sent as a single(!) mail like this:
To: <Ticket author/contact>
Cc: <all the ticket collaborators>
Currently, OSTicket (1.9.1) sends one mail to the Ticket author only, one mail to Collaborator1 only, one mail to Collaborator2 only, and so on.
We would prefer that OSTicket would send 1 mail to all of them (Ticket author in To:, all of the collaborators in Cc:).
We would highly appreciate if you could implement this feature.
Other than that, keep up the great work.