Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Send a single reply mail to all (author + Cc:), instead of sending one mail to each person alone


it would be great to have the feature to send a reply mail for a ticket, and this reply should be sent as a single(!) mail like this:
To: <Ticket author/contact>
Cc: <all the ticket collaborators>

Currently, OSTicket (1.9.1) sends one mail to the Ticket author only, one mail to Collaborator1 only, one mail to Collaborator2 only, and so on.
We would prefer that OSTicket would send 1 mail to all of them (Ticket author in To:, all of the collaborators in Cc:).
We would highly appreciate if you could implement this feature.

Other than that, keep up the great work.
Thank you.


  • I'm not sure something like that will get implemented by the project, and sounds like it would be a great candidate for a plugin. 
  • Hi,

    I am also intrested in this feature/plugin. clients who were a cc from the begin of the support, will then remain cc in e-mail traffic when a reply occurs.


Sign In or Register to comment.