osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Possible Anti-SPAM Measures?
I'm not a developer and all I know about PHP is that it's a palindrome, so there's little chance I can stuff up the spelling! What I do know is that I get plenty of marketing-related SPAM entering my ticket queue. Keeping things clean with rules and an expanding email banlist is cumbersome and an admin overhead that I just don't have time for.
I was wondering if it is possible to develop an Akismet plug-in (http://akismet.com/development
) or similar. Alternatively a plug-in that can reference a global and constantly updated SPAM list, that can act as a kind of active/dynamic banlist?