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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

500 Internal server error after installation

Hi All,

Just did a fresh install of osTicket v1.9.1 and had no issues during the process. However, when I try to login to the admin panel (or raise a new ticket) I get a 500 internal server error with the following log:

ssl_error_log:[Wed Jun 04 12:02:09 2014] [warn] [client xxx.xx.xx.x] (11)Resource temporarily unavailable: mod_fcgid: error reading data from FastCGI server, referer: https://www.domain.co.uk/admin/support/scp/login.php

ssl_error_log:[Wed Jun 04 12:02:09 2014] [error] [client xxx.xx.xx.x] Premature end of script headers: login.php, referer: https://www.domain.co.uk/admin/support/scp/login.php


Any help would be much appreciated,


Thanks, JP

Comments

  • edited June 2014
    What platform is this set up on? Linux? Windows? New install of PHP?

    In Windows environments, people often forget to install the correct Visual C++ Redistributable package when they install/configure PHP:

    PHP Version
    VC9 install C++ 2008 Redistributable
    VC10 install C++ 2010 Redistributable
    VC11 install C++ 2012 Redistributable

    I believe XAMPP installs this by default if you installed the XAMPP stack.

    If you're on Windows as well, try deleting the web.config file that comes with the package in the root of your site...For some reason IIS isn't liking the bundled web.config file.
  • +1
    Please let us know if @Nettric suggestions work for you.
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