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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] 1.9.1 "Invalid CSRF Token" when edit pages

What may cause it?

osTicket Versionv1.9.1 (0e29c8d)
Server SoftwareApache/2.4.9 (Win32) OpenSSL/1.0.1g PHP/5.5.11
PHP Version5.5.11
MySQL Version5.6.16

when edit a page in Firefox 29.0.1 I am getting following message




image

in server log the following also recorded:

Invalid CSRF Token __CSRFToken__

Invalid CSRF token [6acb56479dd9203e2e51b1acd8dcdd7bf0853f73] on .../scp/ajax.php/draft/294


I cleared cache, restarted FF but it still happening. 

Does not happened in other browsers.

Comments

  • edited June 2014
    When you say "edit pages" you explicitly mean when you go to Admin panel -> Manage -> Pages?
    From this post is it safe to presume that you are not experiencing this anywhere else, just in that area?

    What OS are you running?
  • Correct.

    I go to Admin panel >Manage>Pages

    then I create a new page, and in few seconds I get an error (when using firefox)

    client OS win2008r2

    Firefox was upgraded multiple times, I wonder if that may cause an issue.  I just build new 2008R2 VM, and install fresh copy of firefox - I cannot replicate the error.  I will try to wipe and reinstall FF on machine that had issues and will see if error still exist.

    I think this is very isolated occurrence and topic can be closed.

  • @stf5875, If you don't mind I'd like to leave this open until you wipe and reinstall FF on the machine.  Please let me know if that resolves your issue.
  • After my FF update itself to ver 30.0 and restarted on PC having issues  - issue went away.

    It did not surfaced on few other PCs I tried it over last few days.
  • Great!  I'll go ahead and mark this as resolved and close the thread.  Please start a new thread if you have another question, comment, etc. :)
This discussion has been closed.