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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now


edited June 2014 in General Discussions
I am using v1.9.1. And I want to learn that, for example, we can assign our tickets to our staffs Thus, is it possible to get time, I mean for example, lets say a ticket assign to mr oker, so how does it take to solve the ticket problem or if he assign ticket to another staff, how long did he has the ticket?

I mean ı try to use a report system.



  • There really is not reporting system for osTicket.  There was one for older versions, but for 1.8+ the only reporting available is the Dashboard.
  • Sorry for delay, nobody answered this question, so ı did not expect anyone answer this question. Thank you for informing me :)

    Have a great day
  • I answered your question 31 minutes after you posted it.  :)
    You're welcome.
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