Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Accessing OsTicket form a URL not using API

I am trying setup a URl so that my clients can create a support ticket. I have oped up a port on my domain. but i am still unable to get to the create new tick page that I see inside my domain.

Comments

  • Your options for clients opening a ticket are as follows:

    1. setup email.
    2. use the client side ui
    3. user the api and a custom form.
  • Im trying to make the Client Side UI  Public. or access able form out side my domain. Right now it is Local or only access able form inside my domain.
  • Sounds like you need to do one of more of the following:
    • setup dns for your site (with a real world IP or real world to NAT translation)
    • configure your webserver software to allow outside access
    • configure your firewall to allow outside access

    This really doesn't have much to do with osTicket, and more to do with your system administrator or web host.

  • ok you cane close dissension

Sign In or Register to comment.