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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Italian language support

I'm trying to install the Italian language pack but nothing inside the user interface is translated. 
here my steps: 
1 downloading the language pack
2 coping it inside the include/i18n folder 
3 choosing the italian language in my preferences form

But nothing happened, no elements or labels of the user interface is translated.
Any Help is appreciated. 

thanks a lot,


  • For me language pack also didn't work when I put it in /i18n AFTER instalation.
    I just start using osticket, so I simply reinstall it with language pack added before installation.
  • same problem here... i c that the italian pack is less than 10% translated... so italian pack is like english pack
  • Language packs are not ready for use yet.  Translation implementation is currently in Phase 2 (of 3 iirc). This has been covered on the forums more times than I can remember.  It's also been posted about in the announcements of the translation feature, and in new version posts. 
This discussion has been closed.