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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] add e-mail accound with some messages

Hello,
i want add notifications via e-mail account in which  I have some old messages.
I dont want delete them, but i dont know how osTicket will react.
It will be open new ticket for this old messages? Or focus on new income?
Maybe I must put old messages to some folder?

Comments

  • I presume that it will create tickets for all the old emails.  I believe that if you put them in a subfolder on the server that it will not read them.
  • thats true! I put them to subfolder and they aren't create ticket. thanks You for share assumptions.
  • You're very welcome. :)  I'm going to close this thread as resolved, bit please feel free to start another thread if you have another question, comment, query, concern, etc.
This discussion has been closed.