Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] add e-mail accound with some messages

i want add notifications via e-mail account in which  I have some old messages.
I dont want delete them, but i dont know how osTicket will react.
It will be open new ticket for this old messages? Or focus on new income?
Maybe I must put old messages to some folder?


  • I presume that it will create tickets for all the old emails.  I believe that if you put them in a subfolder on the server that it will not read them.
  • thats true! I put them to subfolder and they aren't create ticket. thanks You for share assumptions.
  • You're very welcome. :)  I'm going to close this thread as resolved, bit please feel free to start another thread if you have another question, comment, query, concern, etc.
This discussion has been closed.